1. Overview

Chamberlin House Photography respects your privacy and is committed to handling personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website and related services. It is intended to reflect good privacy practice under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including your name, email address, phone number, booking or enquiry details, and any information you choose to provide when contacting us. If you sign up for launch updates or other communications, we collect the contact details you submit directly to us.

We may also collect limited technical information automatically through our website, such as IP address, browser type, device information, pages visited, and general usage data. We do not intend to collect sensitive information unless it is reasonably necessary and you provide it voluntarily.

3. How We Use Your Information

We use personal information to respond to enquiries, manage bookings, deliver photography services, communicate with clients, improve our website and services, and send updates or service-related communications where you have requested them or otherwise consented. We do not use your information for unrelated direct marketing without consent.

We generally collect personal information directly from you, including when you complete a website form, contact us by email, make an enquiry, book a service, or subscribe to updates. If you receive marketing or update emails from us, you may unsubscribe at any time using the unsubscribe function or by contacting us directly.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve performance, and help us understand how visitors use the site. We may use third-party analytics or website tools that collect aggregated or technical information. You can usually manage cookies through your browser settings, although disabling cookies may affect website functionality.

5. Disclosure of Personal Information

We do not sell, rent or trade personal information. We may disclose personal information to trusted service providers who assist us to operate our website and business, such as website hosting providers, email service providers, booking or gallery platforms, cloud storage providers, payment processors, and professional advisers. We may also disclose information where required or authorised by law.

6. Overseas Disclosure

Some of our service providers or technology platforms may store or process personal information outside Australia. Where this occurs, we take reasonable steps to work with providers that are expected to handle personal information appropriately.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information may be stored in electronic systems used to operate our business, and access is limited to people or providers who need it for legitimate business purposes.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, to manage our business relationship with you, or to meet legal, accounting, or record-keeping requirements. We may securely delete or de-identify information when it is no longer required.

9. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding, and in some cases the law may allow or require us to refuse a request.

10. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first and we will try to resolve it within a reasonable time. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. The updated version will be published on our website and the "Last Updated" date will be revised accordingly.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

hello@chamberlinhouse.com.au